Terms & Conditions

1. Acceptance of Terms

Welcome to CosmicShradha. By accessing or using our mobile application, website, and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes.

2. Definitions

• "Platform" refers to the CosmicShradha mobile application and website.
• "Services" refers to astrology consultations, courses, and related offerings.
• "User" or "You" refers to any individual accessing our platform.
• "Astrologer" refers to verified professionals providing consultation services.
• "Wallet" refers to the in-app digital wallet for managing payments.

3. Eligibility

You must be at least 18 years of age to use our services. By using the platform, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into binding agreements
• All information you provide is accurate and truthful
• You will comply with all applicable laws and regulations

4. User Account

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

5. Services and Booking

CosmicShradha provides a platform connecting users with verified astrologers for consultations via chat, voice, and video.

5.1 Booking Process

• Browse astrologer profiles and available time slots
• Add sufficient funds to your wallet before booking
• Select your preferred consultation mode and time
• Receive instant confirmation and reminders

5.2 Consultation Guidelines

• Be punctual for scheduled sessions
• Ensure stable internet connectivity
• Maintain respectful communication with astrologers
• Do not record sessions without explicit consent

6. Wallet and Payments

6.1 Wallet System

• Add funds to your wallet using accepted payment methods
• Wallet balance is debited automatically upon booking confirmation
• Pricing is transparent and charged per-minute during consultations
• View complete transaction history in your account

6.2 Payment Terms

• All payments are processed securely through our payment partners
• You are responsible for all charges incurred under your account
• Prices are subject to change with prior notice
• Promotional offers are subject to specific terms and conditions

6.3 Refunds

Refund requests are governed by our Refund and Cancellation Policy.

7. Astrology Courses

Our platform offers astrology courses with the following terms:

• Course access is subscription-based or one-time purchase
• Active subscribers receive exclusive content and updates
• Course content is for personal use only and may not be redistributed
• We reserve the right to modify course content and offerings

8. User Conduct

You agree not to:

• Use the platform for any unlawful purpose
• Harass, abuse, or harm astrologers or other users
• Upload malicious code or attempt to breach security
• Impersonate others or misrepresent your identity
• Scrape, copy, or reproduce platform content without permission
• Interfere with the proper functioning of the platform
• Share account credentials with others
• Engage in fraudulent activities or chargebacks

9. Intellectual Property

All content on the platform, including text, graphics, logos, icons, images, audio clips, video clips, and software, is the property of CosmicShradha or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission.

10. Disclaimers

10.1 Service Disclaimer

Astrology consultations are provided for entertainment and guidance purposes only. They should not be considered as professional medical, legal, financial, or psychological advice. Always consult qualified professionals for specific concerns.

10.2 Platform Availability

We strive to provide uninterrupted service but do not guarantee that the platform will always be available, error-free, or secure. We reserve the right to modify, suspend, or discontinue any aspect of our services.

10.3 Third-Party Services

We may integrate third-party services and are not responsible for their content, accuracy, or availability.

11. Limitation of Liability

To the maximum extent permitted by law, CosmicShradha and its affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Actions or advice provided by astrologers during consultations
• Technical failures, interruptions, or errors in the platform
• Unauthorized access to your account or data breaches beyond our control

12. Indemnification

You agree to indemnify, defend, and hold harmless CosmicShradha, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the platform, violation of these terms, or infringement of any rights of third parties.

13. Termination

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for:

• Violation of these Terms and Conditions
• Fraudulent or illegal activities
• Non-payment or abuse of our services
• Any conduct that harms our platform or other users

Upon termination, your right to use the platform will immediately cease, and any unused wallet balance may be subject to our refund policy.

14. Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through:

• Negotiation: First, attempt to resolve disputes through direct communication
• Mediation: If negotiation fails, parties agree to mediation
• Arbitration: Final disputes shall be settled by binding arbitration under Indian law
• Jurisdiction: Courts in [City, India] shall have exclusive jurisdiction

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

16. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the platform. Your continued use after such changes constitutes acceptance of the new terms. We will notify users of significant changes via email or in-app notifications.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.