Privacy Policy

1. Introduction

Welcome to CosmicShradha. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, place of birth, and time of birth for astrological consultations.
• Payment Information: Wallet transactions, payment history, and billing details processed securely through our payment partners.
• Profile Data: Profile pictures, preferences, and consultation history.
• Communication Data: Content of messages, voice calls, and video sessions with astrologers.
• Device Information: IP address, device type, operating system, and unique device identifiers.
• Usage Data: App usage patterns, features accessed, and interaction with our services.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our astrology consultation services
• To facilitate bookings and connect you with verified astrologers
• To process payments and manage your wallet
• To send booking confirmations, reminders, and notifications
• To provide customer support and respond to your inquiries
• To personalize your experience and recommend relevant services
• To analyze usage patterns and improve our platform
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Astrologers: We share necessary information with astrologers to facilitate your consultations.
• Service Providers: We share data with third-party vendors who assist in payment processing, hosting, analytics, and customer support.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In case of merger, acquisition, or sale of assets, user information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant partners
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for data processing where applicable
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at privacy@cosmicshradha.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are legally required to retain certain data.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other countries where we operate.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.